What should I do if a provider doesn’t respond to my message?

What should I do if a provider doesn’t respond to my message?

If a Care Provider does not respond within a reasonable timeframe, follow these steps:

  1. Check Your Inbox

    • Navigate to the Inbox section to confirm that your message was sent successfully.

  2. Allow Time for a Response

    • Wait at least 24 hours to give the provider time to reply.

  3. Send a Follow-Up Message

    • If no response is received, consider sending a polite follow-up message to check their availability.

  4. Attempt to Book a Video Call (if applicable)

    • If the provider allows video calls, you can try scheduling one to discuss the job.

  5. Search for Another Provider

    • If the provider remains unresponsive, you may need to look for another Care Provider who matches your needs.

For further assistance, contact Carelancer Support at support@carelancer.com.

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