Penalties for Late Cancellations
To maintain reliability and fairness on the Carelancer platform, late cancellations (less than 24 hours before the scheduled appointment) will result in a financial penalty.
Penalty Breakdown for Late Cancellations:
✔ 25% of the service amount + applicable taxes will be deducted.
✔ 5.25% Carelancer service fee + tax on fees will also apply.
✔ The total penalty will be automatically deducted from your next payout.
Avoiding Late Cancellation Penalties:
- Cancel or reschedule in advance – If you need to cancel an appointment, do so at least 24 hours before the scheduled time to avoid penalties.
- Keep your availability updated – Regularly check your Appointment Dashboard to avoid scheduling conflicts.
- Communicate with the care seeker – If unforeseen circumstances arise, notify the care seeker as soon as possible.
📌 Frequent late cancellations may impact your profile reputation and ability to book future appointments.
For further assistance, contact Carelancer Support at 📧 support@carelancer.com.
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