Handling Repeated Cancellations

Handling Repeated Cancellations

Frequent cancellations can impact your standing on the Carelancer platform and affect your ability to secure future job opportunities.

Cancellation Policy & Review Process:

✔ If you cancel three consecutive appointments, your account will be flagged for review by the Carelancer customer service team.
✔ Repeated cancellations may lead to penalties, lower visibility to care seekers, or temporary restrictions on booking new jobs.
✔ Carelancer reserves the right to take action based on the impact of cancellations on care seekers.

How to Avoid Repeated Cancellations:

  • Keep your availability updated – Ensure that your schedule reflects when you’re actually available.
  • Plan ahead – If you anticipate scheduling conflicts, communicate with the care seeker in advance.
  • Only accept jobs you can commit to – Avoid booking services you may not be able to fulfill.
  • Reschedule instead of canceling – If possible, offer an alternative time instead of canceling.

📌 Reliable service is key to maintaining a strong reputation on the platform. If you’re facing difficulties keeping appointments, contact Carelancer Support for guidance.

For further assistance, contact Carelancer Support at 📧 support@carelancer.com.

    • Related Articles

    • Penalties for Late Cancellations

      To maintain reliability and fairness on the Carelancer platform, late cancellations (less than 24 hours before the scheduled appointment) will result in a financial penalty. Penalty Breakdown for Late Cancellations: ✔ 25% of the service amount + ...

    • Cancellations and Rescheduling

      If you need to cancel or reschedule an appointment, it’s important to do so as early as possible to minimize disruptions for care seekers and avoid penalties. Cancellation Guidelines: ✔ Cancel at least 24 hours in advance – This helps care seekers ...

    • What if I miss an Appointment

      If you don’t cancel an appointment 24 hours prior notice you will be responsible for 100% of the fees being charged. You can set up another job post or proposal to rebook the services.

    • Guidelines for Handling Unsafe Conditions and Emergencies

      At Carelancer, your safety is our top priority. If you encounter an unsafe situation or emergency, follow these guidelines to protect yourself and ensure proper reporting. 1. Immediate Safety Protocol If you feel unsafe: Dial 911 Immediately – ...

    • Handling Proposal Changes

      Care Seekers may send a proposal change to update the date or time of a scheduled service. Response Time Guidelines: Same-Day or Next-Day Services – Respond within 2 hours to ensure timely scheduling. Services Scheduled More Than 24 Hours in Advance ...