What should I do if my payment method isn’t accepted?

What should I do if my payment method isn’t accepted?

If your payment method is not accepted, try the following steps:

  1. Verify your card details – Ensure that the card number, expiry date, CVV, and billing information are entered correctly.
  2. Check if your card allows online transactions – Some banks may restrict online or international payments. Contact your bank or card issuer to confirm.
  3. Ensure your card has sufficient funds – Insufficient balance may cause the transaction to fail.
  4. Try another payment method – If the issue persists, consider using a different credit or debit card.
  5. Contact Carelancer Support – If your card meets all requirements but is still not accepted, reach out to support@carelancer.com for assistance.

For further help, our support team is available to assist you. 

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