Where can I access the Help Center on the platform?
You can find the Help Center within the Carelancer app:
- Go to the "Help" section in the app.
- Browse the Help Center for FAQs and self-service guides.
- Submit a support ticket by clicking "New Request" if you need further assistance.
- For any additional help, you can also contact support@carelancer.com.
Related Articles
How do I report a bug or error message on the platform?
If you encounter a bug or error message while using Carelancer, you can report the issue directly through the platform to ensure a quick resolution. How to Report a Bug or Error: Log in to your Carelancer account. Navigate to the "Help" section in ...
How do I contact support for help?
How do I contact support for help? If you need assistance, follow these steps to reach Carelancer Support: Log in to your Carelancer account. Navigate to the "Help" section. Click on "New Request" to submit an inquiry. Select the reason for ...
Is it safe to enter my payment details on the platform?
Yes, Carelancer prioritizes the security of your payment information by using industry-standard encryption and secure processing. All payment details are handled through Stripe, a PCI-compliant payment processor trusted worldwide. Your card ...
How do I book a care provider through the platform?
There are two ways to book a Care Provider on Carelancer: 1. Booking a Specific Care Provider If you have a specific Care Provider in mind, follow these steps: Log in to your Carelancer account and go to the Find Providers section. Use filters ...
How do I contact Carelancer support?
You can reach Carelancer support in the following ways: Email Support: Send an email to support@carelancer.com. Submit a Ticket: Open the Carelancer app. Go to the Help section. Click New Request to submit a support ticket. Help Center: Visit the ...