What should I do if my payout is delayed or missing?

What should I do if my payout is delayed or missing?

If you haven’t received your expected payout, follow these steps to troubleshoot and resolve the issue:

1. Check Your Payout Status

  • Log in to your Carelancer account.
  • Go to the Billing & Payments section.
  • Verify if the payout has been processed or is still pending.

2. Confirm Your Bank Details

  • Ensure that your bank account details are correct and up to date in your payout settings.
  • Any incorrect banking information could cause delays or failed transfers.

3. Review Processing Times

  • Payouts are issued every Thursday for services completed in the previous week.
  • Payments typically take 1-3 business days to appear in your account, depending on your bank.
  • If a claim or dispute is attached to the service, the payout may be temporarily held until the issue is resolved.

4. Contact Carelancer Support

If your payout is missing or significantly delayed, contact Carelancer Support with the following details:

  • Expected payout date
  • Payout amount
  • Bank details for verification

📩 Email: support@carelancer.com

Carelancer will investigate the issue with Stripe, the payment processor, and provide updates as soon as possible.

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