What is the refund policy for Carelancer services?

What is the refund policy for Carelancer services?

Refunds on Carelancer are processed based on the nature of the dispute and the platform’s refund policy.

How Refunds Are Handled:

  1. Dispute Investigation – If a Care Seeker disputes a service or requests a refund, Carelancer will review the claim and supporting evidence.
  2. Determining Refund Eligibility – If the dispute is valid, a refund will be issued according to Carelancer’s refund policy.
  3. Deduction from Payout – If a refund is approved, the amount will be deducted from your earnings before the payout is processed.

Common Reasons for Refunds:

  • Service Not Provided – If a provider does not attend a scheduled appointment without prior cancellation.
  • Unsatisfactory Service – If a Care Seeker provides evidence of a service not meeting agreed-upon expectations.
  • Billing Errors – If there was an incorrect charge due to system or payment processing errors.

Best Practices to Avoid Disputes & Refunds:

  • Maintain clear communication with Care Seekers.
  • Ensure services are completed as agreed in the proposal.
  • Document appointments and services provided for reference if needed.

For further details, review the Carelancer Refund Policy or contact Carelancer Support at support@carelancer.com. 🚀

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