Resolving Payout Issues

Resolving Payout Issues

If you experience a payout issue, such as a discrepancy in the amount or a delay in receiving funds, follow these steps to resolve the matter quickly.

Steps to Resolve a Payout Issue:

  1. Verify Your Payout Details

    • Check the "Billing and Payouts" section in your Carelancer account.
    • Confirm that your payout method is correctly set up via Stripe.
    • Ensure your bank account details are accurate (transit number, institution number, account number).

  2. Check the Payout Status

    • Payouts are processed weekly every Thursday for services completed up to the previous Tuesday.
    • If a payout is under dispute, the amount will be held until the dispute is resolved.

  3. Contact Carelancer Support

    • If the issue persists, reach out to Carelancer Support with the following details:
      ✔ Date of the service
      ✔ Expected payout amount
      ✔ Any error messages received
      ✔ Confirmation that your Stripe details are correct

  4. Resolution Timeline

    • Carelancer’s support team will investigate the issue and provide an update on the resolution.
    • Some payout issues may require additional verification from Stripe or your bank.

📌 Regularly check your payout account settings to ensure everything is up to date, and report any issues as soon as possible.

For further assistance, contact Carelancer Support at 📧 support@carelancer.com.

    • Related Articles

    • Resolving Failed Payouts Due to Bank Issues

      If your payout fails due to incorrect bank account details, account closures, or other bank-related issues, you will receive a notification via email or in-app alert. Steps to Resolve a Failed Payout: Check Your Notification – You will be informed ...

    • Updating Payout Account Details

      Keeping your payout account details up to date ensures that your earnings are deposited correctly and on time. How to Update Your Payout Account Details: Log in to your Carelancer account. Navigate to the "Billing & Payouts" section in your profile. ...

    • Dealing with Delayed or Missing Payouts

      If your payout is delayed or missing, follow these steps to resolve the issue: 1. Verify Your Payout Status Log in to your Carelancer account. Navigate to the "Billing & Payouts" section. Check if the payout is processed, pending, or failed. 2. ...

    • Setting Up Your Payout Account

      To receive payouts from Carelancer, you need to link your bank account through Stripe, our secure payment partner. How to Set Up Your Payout Account: Log in to your Carelancer account. Navigate to the "Billing & Payouts" section. Click on "Payout ...

    • Resolving Disputes and Claims

      Disputes or claims against your services are handled through Carelancer’s dispute resolution process. If a claim is made against a service you provided, your payout for the disputed service will be held until the issue is resolved. How the Dispute ...