Resolving Failed Payouts Due to Bank Issues

Resolving Failed Payouts Due to Bank Issues

If your payout fails due to incorrect bank account details, account closures, or other bank-related issues, you will receive a notification via email or in-app alert.

Steps to Resolve a Failed Payout:

  1. Check Your Notification – You will be informed via email or in-app alert if your payout fails.
  2. Verify Your Bank Details – Ensure that your bank account information is accurate and up to date.
  3. Update Your Payout Details via Stripe – If corrections are needed, update your bank account details in the "Billing and Payouts" section.
  4. Wait for Processing – Once updated, the payout will be automatically reprocessed.

Common Reasons for Failed Payouts:

✔ Incorrect bank account details – Double-check your account number, transit number, and institution number.
✔ Closed or inactive bank account – Ensure that the provided account is open and can receive deposits.
✔ Bank rejection – Some banks have restrictions on receiving external payouts; check with your bank if necessary.
✔ Pending identity verification – If Stripe requires additional verification, complete the process to avoid further delays.

📌 If your payout continues to fail after updating your details, contact Carelancer Support at 📧 support@carelancer.com for further assistance.

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