Resolving Disputes and Claims

Resolving Disputes and Claims

Disputes or claims against your services are handled through Carelancer’s dispute resolution process. If a claim is made against a service you provided, your payout for the disputed service will be held until the issue is resolved.

How the Dispute Resolution Process Works:

  1. Dispute Submission – A care seeker submits a claim related to a service.
  2. Payout Hold – Your payment for the disputed service is temporarily held during the investigation.
  3. Investigation Process:
    • Carelancer reviews messages, service agreements, appointment notes, and any supporting evidence.
    • Both the care seeker and care provider are asked to provide details.
    • If necessary, additional documentation may be requested.
  4. Resolution & Outcome:
    • If the dispute is resolved in your favor, the payout will be released.
    • If the care seeker’s claim is valid, a refund will be issued, and the amount will be deducted from your payout.
    • You will receive a final notification regarding the resolution.

Best Practices to Avoid Disputes:

✔ Clearly communicate service details before confirming appointments.
✔ Document all interactions and agreements with care seekers.
✔ Take accurate notes after each appointment as proof of service completion.
✔ Follow the agreed terms to ensure care seekers receive the expected service.

📌 Carelancer mediates disputes impartially to ensure a fair resolution. If a dispute arises, respond promptly and provide supporting details to protect your payout.

For further assistance, contact Carelancer Support at 📧 support@carelancer.com.

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