Refunds

Refunds

Refunds are processed through Carelancer’s Customer Support team as part of the dispute resolution process. If a dispute qualifies for a refund, the following steps will be followed:

Steps for Issuing a Refund:

  1. Review the Dispute – Carelancer assesses the reason for the refund request.
  2. Investigate the Issue – Supporting documentation and evidence are reviewed.
  3. Determine the Resolution – Based on findings, Carelancer decides if a full or partial refund is warranted.
  4. Initiate the Refund Process – Approved refunds are processed through Stripe to the original payment method.
  5. Notify the Customer – You will receive updates on your refund status via email and app notifications.

Refund Processing Time

  • Once a refund is approved and processed, funds will be credited back to the original payment method.
  • Refunds typically take 5-10 business days, depending on your bank or card provider.

For refund inquiries, contact Carelancer Support at support@carelancer.com. 

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