How do I complete my background check?

How do I complete my background check?

All CareProviders on Carelancer are required to complete a background check through ISB Global Services, our official verification partner. This step is mandatory and must be completed even if you are a member of an association like CANSWA or OPSWA.

Steps to Complete Your Background Check

  1. Submit Your Carelancer Profile
    First, complete and submit your Carelancer profile through the onboarding process.

  2. Watch for an Email from ISB
    After your profile is submitted, you will receive an email from ISB Global Services with login credentials and a link to their secure verification portal.

  3. Log In to the ISB Portal
    Use the details provided to access the ISB portal and follow the instructions to complete your background check.

  4. Upload Required Documents
    You will be asked to upload two pieces of valid government-issued ID and any additional documents depending on your role.

  5. Submit and Wait for Confirmation
    Once submitted, ISB will review your information.

    • Background checks are usually completed within 3 business days

    • You will be notified once verification is complete

Didn’t Receive the ISB Email?

  • Check your spam or junk folder

  • Still can’t find it? Contact support@carelancer.com, and we’ll assist you

If you have any questions during the process, please reach out to our support team at support@carelancer.com.


    • Related Articles

    • Why do I need to do a background check?

      Carelancer is committed to maintaining a safe and trusted platform for both CareProviders and CareSeekers. As part of this commitment, all health professionals are required to complete a background check through our official verification partner, ISB ...

    • Are Care Providers on Carelancer background checked?

      Yes, all Care Providers on Carelancer are required to complete a background check to ensure safety and trust on the platform. Nurses and PSWs must provide a background check that has been completed within the last 12 months. Care Providers can ...

    • Why do I need to complete my profile?

      Completing and regularly updating your profile is essential for building trust with care seekers and increasing your chances of securing jobs. Benefits of a Complete Profile: Builds Credibility – A detailed profile showcases your qualifications, ...

    • What information is required to complete my profile?

      To fully complete your Carelancer profile, you need to provide the following information. Completing all sections ensures your profile meets verification standards and allows you to start receiving job opportunities. ? The more details you add, the ...

    • What does the “Complete Profile” step involve?

      The "Complete Profile" step helps care providers understand your needs better. Here’s what you need to complete: Pre-filled Information: Personal details such as your name, email address, and phone number will already be autofilled from the account ...