Handling Overcharge or Billing Errors
If a care seeker claims they were overcharged or reports a billing error, follow these steps to address the issue efficiently:
Steps to Resolve a Billing Error:
- Review the Billing Details – Check the Appointment Dashboard and verify the service details, rate, and total charge.
- Communicate with the Care Seeker – Reach out to the care seeker via Carelancer messaging to understand their concerns and clarify the charges.
- Verify the Issue – Determine if there was a miscalculation, incorrect rate, or additional charge applied in error.
- Correct the Error (If Applicable) – If the issue is valid, notify Carelancer Support to request a correction.
- Inform the Care Seeker – Once resolved, update the care seeker on the correction or provide an explanation if the charge was accurate.
Preventing Billing Issues:
✔ Ensure your hourly rate or fixed service fee is correctly set before accepting appointments.
✔ Review the total amount due before finalizing the agreement.
✔ Use the Appointment Dashboard to track all completed services and payments.
📌 If a billing dispute arises, Carelancer Support will review the case and determine the appropriate resolution.
For further assistance, contact Carelancer Support at 📧 support@carelancer.com.
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