Handling Agreement Disputes

Handling Agreement Disputes

If a dispute arises regarding an agreement, it’s important to address the issue professionally and promptly to avoid escalation.

Steps to Resolve an Agreement Dispute:

  1. Communicate with the Care Seeker

    • Discuss the issue directly with the care seeker via Carelancer messaging.
    • Clarify any misunderstandings and attempt to reach a mutual resolution.

  2. Review the Agreement Details

    • Check the original terms outlined in the proposal and agreement.
    • Ensure that both parties are aligned on service expectations, rates, and schedules.

  3. Modify the Agreement (If Needed)

    • If both parties agree on changes, update the agreement accordingly.
    • Ensure the revised terms are documented within the Carelancer platform.

  4. Escalate to Carelancer Support

    • If the dispute cannot be resolved independently, contact Carelancer Support.
    • Provide supporting evidence such as messages, service details, and appointment history.

Preventing Future Disputes:

βœ” Clearly outline service expectations in the agreement before accepting a job.
βœ” Maintain professional communication and address concerns promptly.
βœ” Keep records of discussions and services provided for reference in case of disputes.

πŸ“Œ Carelancer acts as a neutral mediator in disputes to ensure fair resolutions for both care providers and care seekers.

For further assistance, contact Carelancer Support at πŸ“§ support@carelancer.com.

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