As a Care Provider, refunds may affect your payouts if a care seeker disputes a service or requests a refund due to an issue with the appointment. Understanding refund eligibility can help you avoid disputes and ensure smooth transactions.

Situations Where a Refund May Be Issued:

✔ Service Disputes – If a care seeker claims that the service was not provided as agreed, Carelancer will investigate the dispute. If the claim is validated, a refund may be issued, impacting your payout.
✔ Provider No-Shows – If you fail to attend a scheduled appointment without prior cancellation (within the required notice period), the care seeker may be refunded. The penalty will be deducted from your payout.
✔ Technical Issues or Payment Errors – If there is a platform-related issue affecting the transaction, Carelancer may issue a refund and adjust the payout accordingly.

How to Avoid Refund-Related Issues:

• Provide High-Quality Service – Ensure all agreed-upon tasks are completed professionally.
• Maintain Clear Communication – Discuss service expectations and clarify job details before confirming appointments.
• Honor Commitments – If a cancellation is necessary, provide at least 24 hours’ notice to avoid penalties.
• Keep Detailed Records – Maintain proper documentation of the services provided, including notes and communications with care seekers.

📌 All refund requests go through a review process, and Carelancer will determine the appropriate resolution. Refunds may result in deductions from your upcoming payouts.

For further assistance, contact Carelancer Support at 📧 support@carelancer.com.